Resolving common issues relating to emails.

• Do you have an email stuck in your Outbox?
  
• If you can receive, but cannot send email...
  
• If you can send but can not receive email...
  
• Email messages will stop downloading at a particular message or keeps downloading the same messages over and over
  
• Double check your Internet connection
  
• Restart your computer
  
• Did you just install a new Firewall/Anti-Virus/Anti-Spam Software or change the settings on an existing Firewall/Anti-Virus/Anti-Spam Software
  

If one of the "To:" address is wrong, an outgoing email can get stuck in the outbox.  Click on your Outbox and see if there are any email messages stuck in there. Click and move the message to the Draft folder or right click and delete the messages that are left in your Outbox. The stuck message may have prevent you from receiving new messages.

Double check your Outgoing Mail (SMTP) setting in the Advanced tab, under Properties for the email account (Tools > Accounts > highlight account > click Properties button).

You usually use your Internet connection provider's Outgoing Mail (SMTP) setting when sending email and you'll need to contact your Internet connection provider to verify your Outgoing Mail (SMTP) setting if you don't know what it should be.

Double Check your Incoming Mail (POP3) settings in the Advanced tab (follow instructions above).

This is an issue with the older version of Outlook/Outlook Express. A corrupted message stuck in your Mailbox on our server will cause Outlook/Outlook Express to hang or keep downloading the same message.

Login to your Web Mail and delete all of the suspicious messages. Also try to upgrade your Outlook/Outlook Express

Note: Check the Spelling of account settings. Double Check the spelling of each account setting, domain name, account name (is the email address complete), Outgoing Mail, Incoming Mail, etc.

Double Check your Internet connection. Make sure you can browse web sites.

Sometimes, just restarting your computer may solve your email problem (Outlook/Outlook Express uses a special file to connect/send/receive email.

Sometimes the file will need to be rebuilt and restarting the computer may simply rebuild the problem Outlook files).

There are many reported issues on newly installed or existing Firewall/Anti-Virus/Anti-Spam softwares which are misconfigured and are causing problems sending and receiving emails.

You may want to disable these types of software in your computer temporarily to see if your email problems go away.

If this fixes your issue, try updating/re-installing or re-configuring your Firewall/Anti-Virus/Anti-Spam software correctly.

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